Part 1
Own your work
- Understand what “done” means for each task, and confirm it with your manager when it is unclear.
- Raise risks and delays early, with a proposed fix, instead of at the deadline.
- Finish what you start, and say so clearly when something cannot be done.
Part 2
Communicate clearly
- Write short, specific messages: what you need, by when, and why.
- Reply within the response time your team agrees on, even if the reply is “I will get back to you by 4 pm”.
- Prefer the right channel: chat for quick questions, email for records, a call for anything that is getting long.
- Disagree with the idea, not the person, and do it early rather than after a decision is made.
Part 3
Respect time
- Be on time for meetings and mark leave and working hours accurately in the system.
- Plan leave in advance, hand over work before you go, and set an out-of-office note.
- Protect your own focus time and other people’s.
Part 4
Work well with others
- Share credit generously and ask for help without waiting to be stuck for days.
- Give feedback privately and kindly, and take feedback as information, not as an attack.
- Treat colleagues, vendors, and clients with the same respect, in person and online.
Part 5
Keep growing
Ask for a regular one-to-one, keep a short list of what you achieved each month, and tell your manager what you want to learn next. People who make their progress visible are easier to support - and to promote.
Part 6
Know the basics of company policy
- Read the leave, attendance, code of conduct, and data-protection policies once, carefully.
- Keep company and customer data safe: no sharing logins, no sending confidential files to personal accounts.
- Know where to take a concern: your manager first, then HR or the grievance process.