Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds are handled for paid EvoqHR subscriptions. It applies to organizations that sign up for a paid plan; it does not apply to trial or free-tier use, which can be cancelled at any time with no charge.

2. Cancelling your subscription

• An organization admin can request cancellation at any time via the portal or our Contact page.
• Cancellation takes effect at the end of the current billing cycle unless otherwise agreed.
• You retain access to the platform for the remainder of the paid period after cancellation.

3. Refunds

Fees already paid for the current billing cycle are generally non-refundable, except where required by law or expressly agreed in writing (for example, a documented billing error or a duplicate charge). Refund requests are reviewed on a case-by-case basis.

4. Billing errors

If you believe you were charged incorrectly, contact us within 30 days of the charge with the relevant invoice details. We will investigate and, where an error is confirmed, correct it or issue a refund for the affected amount.

5. Downgrades & plan changes

Moving to a lower-tier plan takes effect at the start of the next billing cycle; we do not prorate or refund the difference for the current cycle. Upgrades may be charged immediately on a prorated basis, where supported.

6. Data after cancellation

After cancellation, your organization’s data is retained for a limited period in case you wish to reactivate, after which it may be deleted in line with our Privacy Policy. You can request an export of your data before cancellation takes effect.

7. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

8. Contact us

For cancellation or refund requests, reach us via our Contact page.