Term · Explained
Attrition and turnover
Measures of how many employees leave and how often.
Read more All hr glossary
HR metrics
eNPS (Employee Net Promoter Score)
A single-question score of how likely employees are to recommend the company as a place to work.
- Topic
- HR metrics
- Read time
- 2 minutes
- Level
- Beginner
- Applies to
- HR teams and employees
What it means
Employees answer on a 0-10 scale. Scores 9-10 are promoters, 7-8 passive, 0-6 detractors. eNPS is the percentage of promoters minus the percentage of detractors.
Benefits
- Helps HR measure what matters.
- Supports decisions with data, not guesses.
- Spots problems early.
- Makes HR reporting credible to leaders.
Example
- 50% promoters and 20% detractors give an eNPS of +30.
Related terms
- Engagement survey
- Pulse survey
- Attrition
Rates, limits, and rules (for example for pensions, social insurance, and end-of-service pay) differ by country and company and change over time. Treat these as general explanations and confirm the current position where you operate before relying on them.
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