Term · Explained
PIP (Performance Improvement Plan)
A structured plan to help an underperforming employee meet expectations within a set time.
Read more All hr glossary
Performance
KPI and OKR
Two ways to set measurable goals for people and teams.
- Topic
- Performance
- Read time
- 2 minutes
- Level
- Beginner
- Applies to
- HR teams and employees
What it means
A KPI (Key Performance Indicator) is an ongoing measure of a result, such as monthly sales or ticket-resolution time. An OKR (Objectives and Key Results) pairs an ambitious objective with a few measurable key results for a set period.
Benefits
- Clarifies how performance is measured.
- Helps set fair, measurable goals.
- Improves feedback conversations.
- Supports growth and development.
Example
- KPI: reduce average ticket resolution time to 24 hours.
- OKR: Objective - delight customers; Key results - raise satisfaction score from 80 to 90 and cut resolution time to 24 hours this quarter.
Related terms
- Appraisal
- Goal setting
- 360-degree feedback
Rates, limits, and rules (for example for pensions, social insurance, and end-of-service pay) differ by country and company and change over time. Treat these as general explanations and confirm the current position where you operate before relying on them.
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