Part 1
Why it matters
Questions shape trust. The right ones show that HR cares about the work and the person; the wrong ones can feel invasive, expose the company to discrimination claims, and push good people away. The test is simple: is this question needed to assess the job, support the employee, or meet a legal duty?
Part 2
In interviews: good questions
- Walk me through a project you are proud of and your part in it.
- Tell me about a time you disagreed with a colleague. What happened?
- How do you prioritise when everything is urgent?
- What kind of manager and team help you do your best work?
- Are you able to meet the working hours, location, and travel this role needs?
Part 3
In interviews: avoid
- Marital status, plans for marriage, children, or pregnancy.
- Religion, caste, community, native place, or political views.
- Age or birth details beyond what is needed to confirm eligibility to work.
- Health history or disability, unless it relates to a genuine job requirement - and then through a proper, consistent process.
- Current salary as a way to cap the offer - ask about expectations instead.
- Anything you would not ask every candidate for the same role.
Part 4
Day to day with employees: good questions
- How is your workload this month? Is anything blocking you?
- What would make your work easier or your team stronger?
- Is there anything about your role, manager, or workplace you would like to raise?
- Do you have what you need to do your job well?
Part 5
Day to day: avoid
- Probing personal relationships, family plans, or finances.
- Asking someone to explain a medical condition beyond what a leave or accommodation request needs.
- Asking about a colleague’s private matters, or sharing what one employee told you in confidence.
- Asking for social media passwords or personal device access.
Part 6
References and exits
Ask referees only about work performance and conduct, and tell the candidate you will contact them. In exit interviews, ask what worked and what did not; do not press for names or reasons the person is not comfortable giving.