Employee Lifecycle
One system of record for every employee - profile, employment history, bank details, documents, and org structure - from onboarding to offboarding.
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Help Desk & Support Tickets
Employees raise HR and support requests as tickets with categories, and HR tracks them to resolution.
Overview
Help Desk gives employees a clear way to ask HR or support for help, and gives HR a queue to work through instead of a flood of chat messages.
Tickets have categories and statuses, so requests are not lost and employees can see progress.
How it works - step by step
- 1An employee raises a ticket and chooses a category.
- 2It lands in the HR or support inbox.
- 3An agent reviews and picks it up.
- 4Updates and replies are added to the ticket.
- 5The employee tracks progress.
- 6The ticket is resolved and kept for reference.
Key capabilities
- Employees raise tickets with a category and description.
- Configurable ticket categories.
- Status tracking from open to resolved.
- Replies and updates on each ticket.
- An inbox for HR and administrators.
- A record of every request and its resolution.
Benefits
- No requests lost in chat.
- Faster, trackable responses.
- Clear history for repeat questions.
- Insight into what employees ask most.
Who gets what
- Employees: one place to ask for help and see answers.
- HR and support: an organised queue with history.
- Admins: categories that match their needs.
What it replaces
- HR questions in chat and email.
- Personal inboxes as support desks.
- Untracked verbal requests.
Common questions
Can we set our own categories?
Yes. Ticket categories can be configured for your organisation.
Can employees see ticket status?
Yes. They can follow the progress of each ticket they raise.
See Help Desk & Support Tickets in action
Review ticket categories every quarter - the most common ones show what to put in your FAQ.
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