Session · 90 minutes
Time management and focus
Practical habits for planning the week, protecting deep-work time, and saying no without damaging relationships.
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Soft skills
Communication skills workshop
A practical session on writing clear messages, listening well, and handling difficult conversations.
- Audience
- All employees
- Duration
- 2 hours
- Format
- Short talk plus role plays
- Led by
- Internal expert or external trainer
Sample agenda
- 115 min: why clear communication saves time and conflict.
- 230 min: writing clear emails and messages - purpose, ask, deadline.
- 330 min: active listening exercise in pairs.
- 430 min: role play of a difficult conversation using a simple structure.
- 515 min: commitments and feedback.
Benefits
- Improves communication, collaboration, and relationships at work.
- Reduces misunderstandings and conflict.
- Builds confidence for meetings, feedback, and presentations.
- Benefits every role, not only managers.
Key takeaways
- Lead with the ask, then the reason.
- Listen to understand, not to reply.
- Describe behaviour and impact, not personality.
Follow up
- Share a one-page cheat sheet of message templates.
- Ask managers to practise one skill in their next one-to-one.
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